Privacy Policy

Welcome to Pizzana ("we," "us," "our," or the "Company"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website meal-pizzana.click (the "Website"), place food orders with us, or interact with us in any way. Please read this policy carefully. If you disagree with its terms, please discontinue use of our Website and services.

This Privacy Policy is intended to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations. We encourage you to review this policy in full so that you understand our data practices.

1. Who We Are

Pizzana is a food business operating in the United States. We provide online food ordering, delivery coordination, and related services to our customers. Our contact details are as follows:

For any privacy-related questions, concerns, or requests, please contact us using the details provided above or see the Contact Us section at the end of this policy.

2. Information We Collect

We collect various categories of information in connection with your use of our Website, placing orders, and interacting with our services. Below is a detailed breakdown of the types of data we collect.

2.1 Personal Identification Information

When you create an account, place a food order, or contact us, we may collect personally identifiable information such as:

• Full name
• Email address
• Phone number
• Billing and shipping/delivery address
• Username and password (stored in encrypted form)
• Date of birth (used to verify that users are 18 years of age or older)
• Profile photo (if you choose to provide one)

2.2 Payment and Transaction Information

When you make a purchase through our Website, we collect transaction-related information including:

• Order details (items purchased, quantities, special instructions)
• Order history and transaction records
• Promotional codes or vouchers applied
• Payment method type (e.g., credit card, debit card, digital wallet)

Please note: Full payment card details (such as full card numbers, CVV codes) are processed directly by our third-party payment processors and are not stored on our servers. We may retain the last four digits of a card number and expiration date for customer reference and fraud prevention purposes only.

2.3 Usage Data and Behavioral Information

We automatically collect certain information when you visit or interact with our Website, including:

• Pages viewed and time spent on each page
• Links clicked and features used
• Search queries entered on the Website
• Items viewed, added to cart, or wishlisted
• Date and time of your visit
• Referring URL (the page that led you to our Website)
• Session duration and frequency of visits

2.4 Device and Technical Information

We collect technical information about the device and connection you use to access our Website:

• IP address
• Browser type and version
• Operating system and platform
• Device type (desktop, mobile, tablet)
• Device identifiers
• Screen resolution and display settings
• Language settings
• Time zone

2.5 Location Information

To facilitate food delivery services, we may collect or request location data:

• Precise geolocation data (if you grant permission through your browser or device)
• Approximate location derived from your IP address
• Delivery addresses you enter manually

You may disable location permissions through your device or browser settings; however, doing so may affect certain features of our service, particularly delivery address suggestions and local menu availability.

2.6 Communications and Feedback

When you communicate with us or provide feedback, we collect:

• Content of messages or emails sent to our customer support team
• Reviews and ratings you submit for food items or the service
• Survey responses
• Social media comments or messages directed to our accounts

2.7 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior. For detailed information about our use of cookies, please see Section 8 – Cookie Usage of this policy.

2.8 Information From Third Parties

We may also receive information about you from third-party sources, such as:

• Social media platforms (if you choose to connect your account or log in via social media)
• Analytics providers
• Marketing partners
• Payment processors providing transaction confirmation data
• Delivery service partners

3. How We Use Your Information

We use the information we collect for a variety of business purposes. The legal bases for processing under applicable U.S. law include our legitimate business interests, fulfillment of contractual obligations, compliance with legal requirements, and your consent where explicitly provided.

3.1 Providing and Managing Our Services

• Processing and fulfilling food orders
• Managing your account and maintaining your order history
• Coordinating delivery logistics with our delivery partners
• Sending order confirmation, status updates, and receipts via email or SMS
• Responding to customer service inquiries and resolving complaints
• Processing refunds, cancellations, and returns

3.2 Website Improvement and Analytics

• Monitoring and analyzing usage trends to improve our Website's functionality and performance
• Identifying and fixing technical errors or bugs
• Conducting A/B testing and user experience research
• Developing new features and services based on user behavior patterns
• Generating aggregated, anonymized statistical reports

3.3 Marketing and Promotional Communications

• Sending promotional offers, discounts, and newsletters to users who have opted in
• Personalizing content and recommendations based on your order history and preferences
• Displaying targeted advertising on our Website and third-party platforms
• Running loyalty programs and promotional campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send, adjusting your account notification settings, or contacting us directly at [email protected].

3.4 Safety, Security, and Fraud Prevention

• Detecting, investigating, and preventing fraudulent transactions and unauthorized access
• Verifying user identity for account security purposes
• Monitoring for suspicious activity or policy violations
• Maintaining the security and integrity of our systems and infrastructure

3.5 Legal and Regulatory Compliance

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from law enforcement or regulatory authorities
• Enforcing our Terms of Service and other policies
• Maintaining records required by tax or accounting regulations

4. Sharing Your Information With Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with certain third parties as described below.

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who perform functions on our behalf, including:

• Payment processors – to securely process your payment transactions
• Delivery and logistics partners – to fulfill and deliver your food orders
• Cloud hosting providers – to store and manage our Website data and infrastructure
• Email and SMS communication services – to send transactional and marketing messages
• Analytics providers (e.g., Google Analytics) – to help us understand how our Website is used
• Customer support software providers – to manage and respond to support tickets
• Marketing and advertising platforms – to deliver personalized advertisements

All service providers are required to maintain appropriate security measures and are restricted from using your information for any purpose other than the services they provide to us.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good-faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or other agreements
• Protect and defend our rights, property, or safety
• Protect the rights, property, or safety of our users or the public
• Detect, prevent, or address fraud, security, or technical issues

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when we have your explicit consent to do so. You have the right to withdraw consent at any time by contacting us.

4.5 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you with partners, researchers, or for public reporting purposes.

5. Data Security Measures

We take the security of your personal information seriously and have implemented a range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our Website is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols.
• Password Hashing: User passwords are stored using industry-standard cryptographic hashing algorithms (such as bcrypt) and are never stored in plain text.
• Secure Payment Processing: Payment card information is processed by PCI DSS-compliant payment processors. We do not store full card numbers on our servers.
• Firewalls and Intrusion Detection: We employ firewalls and intrusion detection systems to monitor and protect our network infrastructure.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis, using role-based access control systems.

5.2 Administrative Safeguards

• Regular staff training on data privacy and security best practices
• Internal data privacy policies and procedures
• Confidentiality agreements with employees and contractors who handle personal data
• Periodic review and auditing of our data processing activities

5.3 Incident Response

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users and relevant authorities in accordance with applicable U.S. state data breach notification laws, including those in states where such notifications are required. Notifications will be provided without undue delay.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Available to All U.S. Users

• Right to Know / Access: You may request to know what personal information we have collected about you, the categories of sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom it has been shared.
• Right to Correction: You may request that we correct inaccurate personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., where retention is required by law or to complete a transaction).
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge different prices, or provide a different level of quality because you exercised your privacy rights.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you are entitled to the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know (Specific Pieces): The right to request specific pieces of personal information that we have collected about you in a portable, readily usable format.
• Right to Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to Opt Out of Sale or Sharing: We do not sell personal information for monetary consideration. To the extent we engage in "sharing" of data for cross-context behavioral advertising, you have the right to opt out of such sharing.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to purposes necessary to provide the requested service.
• Right to Opt Out of Automated Decision-Making: You have the right to opt out of automated profiling that has significant effects on you.
• Authorized Agent: You may designate an authorized agent to submit a rights request on your behalf, subject to identity verification requirements.

To submit a CCPA/CPRA rights request, please contact us at [email protected] with the subject line "California Privacy Rights Request." We will respond within 45 days of receiving a verifiable consumer request, with a possible extension of an additional 45 days where reasonably necessary.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, you may:

• Send an email to [email protected]
• Log in to your account and use the privacy settings dashboard (if available)

We may need to verify your identity before processing your request. This is done to protect your information and prevent unauthorized access. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required or permitted by applicable law.

When personal data is no longer needed, we securely delete or anonymize it in accordance with our internal data destruction procedures. In some cases, we may be legally required to retain certain information for longer periods.

8. Cookie Usage

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze Website traffic, and deliver relevant content and advertising.

8.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember your preferences, keep you logged in, and collect information about how you use the site.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Website to function properly (e.g., session management, shopping cart functionality). These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our Website by collecting anonymous usage statistics (e.g., Google Analytics).
• Functionality Cookies: Remember your preferences and settings (e.g., language, delivery address) to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements to you based on your interests and browsing behavior.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling certain cookies may affect the functionality of our Website.

You may also opt out of interest-based advertising by visiting:

• Digital Advertising Alliance (DAA) Opt-Out
• Network Advertising Initiative (NAI) Opt-Out

For more detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy available on our Website.

9. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA) and our own internal policies, we do not knowingly allow children under the age of 18 to create accounts or use our services. If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will investigate and take appropriate action, including deletion of the information.

By using our Website or placing an order, you represent and warrant that you are at least 18 years of age.

10. International Data Transfers

Pizzana is based in the United States. If you are accessing our Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or in other countries where our service providers operate.

The United States and other countries may have data protection laws that differ from the laws of your home country. By using our Website and submitting personal information, you acknowledge and consent to the transfer of your information to the United States and other jurisdictions as described in this Privacy Policy.

We take appropriate measures to ensure that any international transfers of personal data are conducted in a manner consistent with applicable privacy laws, including through the use of contractual safeguards with our service providers.

If you are located in a jurisdiction with data transfer restrictions (such as the European Economic Area), you may have additional rights regarding the transfer of your data. Please contact us at [email protected] for more information.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not operated by us. These may include social media platforms, delivery tracking services, or partner websites. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

We strongly advise you to review the privacy policy of any third-party site you visit. This Privacy Policy applies solely to information collected by our Website and services.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. At this time, there is no universally accepted standard for how websites should respond to DNT signals. Our Website does not currently alter its data collection practices in response to DNT browser signals. However, you may manage your cookie and tracking preferences as described in Section 8 – Cookie Usage.

13. California Shine the Light Law

California Civil Code Section 1798.83, also known as the "Shine the Light" law, permits California residents to request and obtain from us, once per year and free of charge, information about the categories of personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year, along with the names and addresses of such third parties.

If you are a California resident and wish to make such a request, please contact us at [email protected] with "Shine the Light Request" in the subject line.

14. Nevada Privacy Rights

Nevada Revised Statutes Chapter 603A provides Nevada residents with the right to opt out of the sale of certain covered information. If you are a Nevada resident and wish to submit an opt-out request, please contact us at [email protected]. We will respond within 60 days of receiving a verified request.

15. How to File a Complaint

If you believe your privacy rights have been violated or that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can work to resolve the issue.

Contact us at: [email protected]

If you are not satisfied with our response, you may also have the right to file a complaint with the relevant data protection or consumer protection authority:

• Federal Trade Commission (FTC): The FTC enforces federal consumer protection laws that prevent fraud, deception, and unfair business practices. You may file a complaint at reportfraud.ftc.gov or call 1-877-382-4357.
• California Attorney General (for California residents): California residents may file a CCPA complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's office at oag.ca.gov.
• State Attorney General: Residents of other U.S. states may contact their respective state Attorney General's office for guidance on available remedies under state privacy laws.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Privacy Policy on our Website
• Notify you via email or a prominent notice on our Website if the changes are material

Your continued use of our Website and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

We are committed to responding to all privacy inquiries promptly and will make every effort to address your concerns in a timely and transparent manner. For CCPA/CPRA requests from California residents, we will respond within the legally required timeframe of 45 days, extendable by an additional 45 days when reasonably necessary.